Margaret Love is the Regional Compliance Supervisor for the Winston-Salem Regional Office. Her leadership and direction has resulted in a very high number of compliance inspections during the past year and a very high level of inspection and report quality. During the year the compliance inspectors under Margaret's direction conducted 310 compliance inspections, conducted 238 complaint inspections, prepared 292 Notices of Violation, prepared 31 recommendations for enforcement, and reviewed 704 emission inventories. Margaret assures each inspector is throroughly trained before they are allowed to conduct inspections on their own. She accompany's every inspector at least once a year to evaluate their inspection abilities.
 
Margaret has developed a permit writer's macro for the WSRO which has been adopted statewide for producing permits. The usefulness and popularity of this tool is such that it has actually prevented the permits function from migrating from WordPerfect to Microsoft Word. This concept has allowed many documents to be automated resulting in greater office productivity.
 
Margaret has received numerous commendations from outside clients recognizing her customer service skills and helpfulness.
 
Margaret has received numerous groups and user groups including the Compliance Workshop, the IT Steering Committee, the I-STEPS Conversion User Group, and the Compliance Tracker User group.

Motor Vehicle Inspection/Maintenance Program Team
Planning Section and Mobile Sources Compliance Branch

Team Members - Front row: Laura Cole, Behshad Norowzi, Jill Vitas, Russell Hageman and Thom Allen. Back row: Mark Smith, Tony Gallagher, and Paul Gordey. Tom Reeder (not pictured)

The Inspection/Maintenance Program Team has reinvented the Motor Vehicle Emission Inspection/Maintenance Program. In essence, they have scrapped the idle test that has served North Carolina for almost 20 years in favor of an innovative new method of identifying dirty cars. NOx from motor vehicles emissions is the state's largest source of ozone. The I/M Program Team has made the following accomplishments:

• Recommended new and fair inspection fee for private businesses to charge for conducting tests.
• Developed a technically valid and politically acceptable method of selecting counties for inclusion in the program.
• Encouraged the state legislature to replace dynamometer testing with simpler, more effective, and less expensive OBD2 testing.
• Developed a plan to phase out the idle test without adversely affecting inspection stations.
• Proposed a plan to fund a public relations campaign to educate citizens in 39 North Carolina counties about air quality programs and the new Motor Vehicle I/M Program.
• Initiated a program with the North Carolina Community College System to address the training needs of I/M technicians with new testing failure modes to diagnose and repair.